Privacy Policy
A legal disclaimer
This Privacy Policy explains how The Normal Aircon People Pte. Ltd. (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit www.thenormalairconcompany.com or engage our air-conditioning services. By using our website or contacting us, you agree to the practices described in this Policy.
We aim to keep things clear and straightforward, and we only collect information that is necessary for delivering our services efficiently and responsibly.
1. Information We Collect
We collect personal information that you provide directly to us, such as your name, phone number, email address, home address, and details related to your aircon units or the issues you are facing. This includes information shared through WhatsApp conversations, website enquiry forms, emails, or phone calls.
We also collect certain information automatically when you access our website. This may include your IP address, browser type, device information, pages you visit on our site, and general usage data. We use tools such as Google Analytics to understand how visitors interact with our website so we can improve performance and user experience. Our website may also use cookies to remember your preferences and enhance site functionality.
2. How We Use Your Information
We use your personal information to provide and manage our aircon services, including scheduling appointments, confirming service details, providing support, and responding to enquiries. Your information also helps us improve our website, streamline our operations, and enhance your overall experience with us. In some cases, we may use your contact information to send service reminders or follow-up messages, but only if you have opted in or reasonably expect such communication based on your interaction with us.
We do not sell, rent, or trade your personal data with any third party for marketing purposes.
3. Sharing of Information
We only disclose your information when it is necessary to fulfil our services or comply with legal obligations. This may include sharing your address and relevant service details with our licensed technicians, or sharing limited information with payment processors for invoicing and transaction purposes. We also work with third-party service providers, such as website analytics tools, who help us understand site performance and improve functionality. Where required by law or government authorities, we may disclose information to comply with legal or regulatory obligations.
All third parties who receive information from us are expected to maintain strict confidentiality and handle your data responsibly.
4. Data Protection and Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes using password-secured systems, limiting internal access to personal data, and reviewing our data practices periodically. While we follow industry-standard safeguards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and invoicing information are typically retained for up to seven years for operational and accounting purposes. Enquiry messages and WhatsApp conversations may be kept for up to twelve months, while website analytics data may be retained for up to twenty-six months. Once data is no longer needed, we will delete or anonymise it in a secure manner.
6. Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, withdraw your consent to the use of your information, or request the deletion of your data unless we are legally required to retain it. To exercise any of these rights, you may contact us at thenormalairconcompany@gmail.com. We will respond to your request within a reasonable timeframe.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. Cookies help the site function smoothly and allow us to understand how visitors interact with our pages. You may choose to disable cookies through your browser settings at any time, although doing so may affect certain site features or performance.
8. Third-Party Links
Our website may contain links to third-party platforms, such as WhatsApp, payment pages, or external resources. These websites operate independently of us and have their own privacy policies. We are not responsible for the content, security, or privacy practices of these external sites, and we encourage you to review their respective policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or the way we operate. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy from time to time to stay informed about how we handle your personal data.
10. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or the way we handle your personal information, you may contact us at:
The Normal Aircon People Pte. Ltd.
Email: thenormalairconcompany@gmail.com
Phone: +65 8989 1459
Address: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Website: www.thenormalairconcompany.com